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    Folks, We also absolutely understand your...

    Folks,

    We also absolutely understand your concern and why things like these bother you so much. We have repeatedly checked this situation โ€” as I said, there are no errors in the game that might...
  2. 07.08 The Newest Update for WINDOWS is Out

    Hey, Townshippers!

    The update for our Windows players is here! ๐Ÿค—๐ŸŒž Please follow this link to install it.

    IMPORTANT NOTICE. Microsoft has stopped distributing app updates to Windows Phone 8.x...
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    Hi, everyone! We totally understand your...

    Hi, everyone!

    We totally understand your concern. But please keep in mind that there are many different reasons why players might lose access (or exclusive access) to their towns, e.g.:

    ...
  4. 02.08 New Tool to Manage Your Forum Account

    Hey, guys!

    Weโ€™re happy to welcome our players on our Forums. However, if you no longer wish to use your Forum account you may delete it and remove all your personal data under the General Data...
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    Hi, boby1172, Sorry to hear that you have come...

    Hi, boby1172,

    Sorry to hear that you have come across an issue in the game.

    Kindly note, that problems like these may occur if your Facebook account or your app store account gets compromised,...
  6. Hi, folks! Thanks for letting us know about...

    Hi, folks!

    Thanks for letting us know about that issue! The devs are already on it, so they'll do their best to fix it ASAP. We apologize for the inconvenience and appreciate your patience โค๏ธ
    ...
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    Hey, folks, Please keep in mind that the...

    Hey, folks,

    Please keep in mind that the Transport Magnate competition will start later for our Amazon players.
    Thank you for your understanding!

    Regards,
    Anna
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    26.07 New Township Competition!

    Hey, everyone!

    Welcome the brand new Township competition โ€” do your regular in-game activities and get awesome prizes!

    And the first Transport Magnate competition's kicked off today:
    ๐Ÿš‚...
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    Hey, guys, Thanks a lot for your patience....

    Hey, guys,

    Thanks a lot for your patience. Please note that the Snow Ride Event has been appropriately extended for our Amazon players.
    Best of luck, folks ๐Ÿ‚

    Regards,
    Anna
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    Hey, Eliana, Have you tried reinstalling the...

    Hey, Eliana,

    Have you tried reinstalling the game with deleting the app's containers? Here's how you do it:

    1. Open Finder. When the Finder window is opened, simply use CMD+SHIFT+G and it will...
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    23.07 The New Update for MAC is OUT

    Hi, Townshippers!

    The update for our Mac players is here! ๐Ÿค—๐ŸŒž

    NEW FARM
    ๐Ÿพ Welcome adorable otters to your town once you reach level 58.
    ๐Ÿ’ฆ Feed them to receive gifts they fish out of the pond in...
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    Hey, everyone! Once again, please accept our...

    Hey, everyone!

    Once again, please accept our sincere apologies for this situation. We work hard to release game updates for different platforms at the same time, but, as I've mentioned, the app...
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    Hi, everyone, We sincerely apologize for the...

    Hi, everyone,

    We sincerely apologize for the inconvenience caused by this situation. As I have mentioned, the app store can delay the release of the update due to its internal factors and...
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    Hi guys! The update will be available to our...

    Hi guys!

    The update will be available to our Amazon players very soon and we kindly ask you to wait a little more. We are doing our best to release the updates for all platforms at the same time,...
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    Update: The issue is resolved. Kindly check...

    Update:

    The issue is resolved. Kindly check the App Store for the hotfix โ€” please swipe down to refresh the 'Updates' tab if you don't see it.

    Also, we expect the update for our Amazon players...
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    Hey, everyone! Once again, we sincerely...

    Hey, everyone!

    Once again, we sincerely apologize for the inconvenience caused by this issue. It should be resolved shortly. I'll keep you updated in this thread.
    Thank you for understanding.
    ...
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    Folks, Weโ€™re currently working on the known...

    Folks,

    Weโ€™re currently working on the known issue that affected the way some iOS playersโ€™ Facebook friends are displayed. Our dev team is doing their best to fix it ASAP. We apologize for the...
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    17.07 The New Update is OUT

    Howdy, Townshippers!

    Hop into the newest update of the game โ€” itโ€™s now out for all App Store and Google Play users.
    It will be rolled out for our Amazon players shortly.

    The new topflight...
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    Hey, everyone! We sincerely apologize for the...

    Hey, everyone!

    We sincerely apologize for the inconvenience caused by this issue.



    Bess, exactly. Our dev team is working on a fix at the moment but it might take some time before we get it...
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    Hi guys! Thanks for letting us know about...

    Hi guys!

    Thanks for letting us know about this issue. The info has been passed on to the dev team, so they're on it.

    We apologize for the inconvenience and appreciate your patience โค๏ธ๐Ÿ™
    ...
  21. It's in the upcoming update, Ash. The one that is...

    It's in the upcoming update, Ash. The one that is just around the corner ๐Ÿค—
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    Deleting Your Forum Account

    If you no longer wish to use your Forum account you may delete it and remove all your personal data.

    Please keep in mind that this action is irreversible. If you decide to rejoin our Forum in the...
  23. 11.07 Zoo Enclosures Costs Will Be Reduced SOON!

    Hey, Townsippers!

    Breaking news!

    The Zoo enclosures costs will be reduced very soon!
    Stay tuned for the update of the game and get ready to build more homes for your animals ๐Ÿผ๐Ÿพ

    Which...
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    Hey, guys, Thanks a lot for your questions and...

    Hey, guys,

    Thanks a lot for your questions and comments.




    In fact, the rules haven't changed much โ€” most of them have always been that way.
    Say, #9 โ€” it's the same as before. And...
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    Hi, guys! Thanks for bringing this up. Rule...

    Hi, guys!

    Thanks for bringing this up. Rule #12 addresses promoting unofficial groups and communities in general. The reason why we ask to refrain from it is that with all due respect to their...
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