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Type: Posts; User: Cliffh999

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  1. Sticky: That's how the game is. You can share a town on...

    That's how the game is. You can share a town on two Windows devices, two Apple devices or two Android devices - or 3 or more devices that use the same operating system.

    But you can not share...
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    Sticky: Tech support did tell me a couple months ago that...

    Tech support did tell me a couple months ago that they're planning/hoping to fix this problem in the next update.

    I'll believe it when I see it.

    Hopefully they'll restore your zoo to you. The...
  3. Sticky: You write to tech support using the Report an...

    You write to tech support using the Report an Issue button, tell 'em your zoo has disappeared. They'll answer in a day or so. Might take a couple of email back & forth, but they'll be able to...
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    Sticky: MaryAvocado; Mine's gone missing ~8 times in...

    MaryAvocado;

    Mine's gone missing ~8 times in the last year. Each time I've submitted a trouble report through the game to Playrix. There have been times when the Report an Issue button didn't...
  5. Sticky: And maybe an upgrade so the zoo won't disappear??...

    And maybe an upgrade so the zoo won't disappear??




    (just lost mine for the 9th time in one year)
  6. Sticky: I've found that having screen shots of the zoo...

    I've found that having screen shots of the zoo come in handy when it disappears. I can send in a copy of the shot(s) and tech support can see what I had.

    Might be a bit hard to take screen shots...
  7. Sticky: Just for the heck of it, you might take some...

    Just for the heck of it, you might take some screenshots of your town & zoo. Nothing beats having a picture to backup a claim.
  8. Sticky: I'm just finishing up a trouble ticket w/tech...

    I'm just finishing up a trouble ticket w/tech support. They said we're going to get an update in the near future - and it should eliminate the disappearing zoo problem.
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    Sticky: I made sure to mention it in two of our many...

    I made sure to mention it in two of our many communications about the most recent loss. Hopefully they'll read it and take care of the problem immediately. Better yet, make changes to the coupons...
  10. Sticky: I'm hoping the next update comes soon. My zoo...

    I'm hoping the next update comes soon. My zoo disappeared in early Dec. Got it back in mid-Jan, with problems. Problems still hadn't been fixed when my zoo disappeared - again - about 2 weeks ago....
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    Sticky: I asked them to please not restore my zoo until...

    I asked them to please not restore my zoo until after this regatta's over. I'm been in the same situation you're in, and it isn't fun.

    I don't care for the way the expansion coupons are handled...
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    Sticky: I've lost mine 5 times over the last 11 months. ...

    I've lost mine 5 times over the last 11 months. After the second loss I started taking screen shots of my zoo to document what I had.

    I've been waiting over a month for them to fix issues that...
  13. Sticky: Hello Brandy & Welcome! This is a good place...

    Hello Brandy & Welcome!

    This is a good place for your question if you're using Windows on either of the devices. Actually, the answer to your question is the same no matter which operating system...
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    The last building (ice cream shop) finished...

    The last building (ice cream shop) finished construction overnight. It's now sitting there with the fence & balloons around it, waiting for me to OK the use of 16 glass, 9 lumber & 10 screwdrivers. ...
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    Well, it's gotten better & worse. I've now got...

    Well, it's gotten better & worse.

    I've now got my Zoo back - sort of. Like always, they put my "stuff" into storage & I can pull it when ready for it. But. Like always, they've given me a...
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    I just tried the "Report an Issue" button, still...

    I just tried the "Report an Issue" button, still not working.....
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    Did the update, lost my Zoo - again

    This is getting a bit frustrating. I installed the update to Windows 10 PC, and my Zoo disappeared, for the fourth time in a year. And this time the Report an Issue button doesn't work. I can...
  18. Sticky: Is anyone else having problems with the latest ad...

    Is anyone else having problems with the latest ad in the Helicopter? The one for Jewels of Rome won't close, the box to "get" the game doesn't have a "close" button and the X in the upper right...
  19. Sticky: On a laptop with Win10 - no problems with the...

    On a laptop with Win10 - no problems with the mouse (touchpad), but the game keeps changing the "zoom" settings. Used to be only in the Zoo it would do that, now it's doing it in the town too. I'll...
  20. Sticky: Good luck!

    Good luck!
  21. Sticky: The first thing customer support has recommended...

    The first thing customer support has recommended to me every time I've had a problem: Uninstall the game and reinstall it.

    You're not supposed to loose anything in the game (other than your...
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    Sticky: Assuming you're talking to me: Windows...

    Assuming you're talking to me:

    Windows platform.

    It's resolved - for now. Seems as if everyone playing in Windows has the problem of the Zoo randomly disappearing; it's a known problem that...
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    Sticky: I just had my Zoo restored by Playrix for the...

    I just had my Zoo restored by Playrix for the second time. Both times they've asked for a list of what I had in the Zoo. First time was easy enough, I was only at level 4 or so. This time, at...
  24. Sticky: Oh, and I just noticed something in the race - if...

    Oh, and I just noticed something in the race - if you crash, it costs Tcash to get up & racing again. Didn't see that until the 3rd crash, it only cost $15Tcash or so for the three.
  25. Sticky: Sounds like it'd be easier if I use a mouse...

    Sounds like it'd be easier if I use a mouse instead of the touchpad. Now where did I put that wireless mouse.....?
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