February 2020 Update [Android/iOS/Kindle/MAC]

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Originally Posted by _DD_

You're welcome, and good luck! just a hint to be sure you noticed: dreadnought is a Mod here, and extremely helpful, but is a player like you and me. Yes, they work for their living, but not as an employee of Playrix. ;)

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Yes I did notice, sorry my message wasn't explicit. I messaged dreadnought and I separately replied to the ticket email sent from Playrix. Thats why i was asking if anyone knew how long their tech support work.

Apologies to dreadnought I did not intend any offense

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Originally Posted by Libbytown

Apologies to dreadnought I did not intend any offense

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No apologies necessary, i wasn't offended. I can understand the frustration of having to wait and being unable to get into your game, hopefully everything will be sorted out soon! :)

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Originally Posted by dreadnought

I've already forwarded your ticket, am waiting myself for a reply, i will let you know as soon as i hear back :)

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What do I do? I am in same predicament. I sent a message on the pop-up when the game tries to open, but since I can't get into the game how am I supposed to keep my thread with customer service alive?

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Originally Posted by Libbytown

Yes I did notice, sorry my message wasn't explicit. I messaged dreadnought and I separately replied to the ticket email sent from Playrix. Thats why i was asking if anyone knew how long their tech support work.

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ah I misunderstood then :) (didn't find you offensive either, could see from dread's answer they understood, and can understand your frustration as well)
BTW, I think we can't know much about their working times, as part of them are in Russia, some work from home, and/but CS is still officially located in Ireland, I lately noticed.
In any case: http://www.sherv.net/cm/emo/word/goo...y-emoticon.png

Does anyone here have grey tasks on their regatta task board?

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Originally Posted by skunkdoc

What do I do? I am in same predicament. I sent a message on the pop-up when the game tries to open, but since I can't get into the game how am I supposed to keep my thread with customer service alive?

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My teams two banned racers have the same problem. They are getting no auto responses and have no choice but to keep sending separate reports. I have tried on their behalf, but PM’s to Anna and Liza have been ignored and the one response I got from support was that they could only action a report sent from the affected players game so that they got the ‘tech’info.
Mac players don’t get a ‘ticket’ number - so I can’t even ask the mods to try and help out. This is so unfair and so very frustrating.

Morning, I'm on a Mac and didn't get any response from the button , so I got a ticket by lodging a request through the website https://playrix.helpshift.com/a/township

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Originally Posted by Libbytown

Morning, I'm on a Mac and didn't get any response from the button , so I got a ticket by lodging a request through the website https://playrix.helpshift.com/a/township

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Yes - libbytown - ours have done that as well - but have still not received any proper response. One has had an auto reply, but the other - nothing. Have you had any reply?

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Originally Posted by Lyndie

Yes - libbytown - ours have done that as well - but have still not received any proper response. One has had an auto reply, but the other - nothing. Have you had any reply?

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I got a reply pointing me to an article, which said to delete the program and reinstall. I have tried that several times and it hasn't worked. I haven't heard anything else since Wednesday.

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Originally Posted by Libbytown

I got a reply pointing me to an article, which said to delete the program and reinstall. I have tried that several times and it hasn't worked. I haven't heard anything else since Wednesday.

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And of course now it's the weekend...... :(
They always fob us off with "uninstall'. How they think that's going to help beats me - they banned the players - they can un-ban the players. Preferably in time for players to complete their regatta tasks!