Possibile stars bug

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07-31-2019, 03:07 AM
cdctaylor

Not receiving stars when game is done

Star tally says that I am at -738 stars. It will not let me complete my tasks because of the negative stars, even though I have won enough stars to complete the tasks on my to do list. Help! :p
07-31-2019, 08:35 AM
dreadnought

Hi,

Please sent a screenshot that shows the negative star balance to support directly from within your game (Settings > Help and Support). They will help you out with this further.
08-12-2019, 12:18 PM
Danielee

Possibile stars bug

I've just completed a super-hard level (level 965) and it gave me one star only. Is this related to the new update or is my game copy glitched?
08-12-2019, 11:10 PM
allstwessedout

i am on level 495 and my stars are showing negative 524 (-524) I can not move forward in the levels and it just deducts a star when I beat the level. this is very frustrating when I cant continue to play this game. I have contacted the support team, I have uninstalled and reinstalled the game and NO CHANGE. anyone else having this issue. Please help
08-20-2019, 05:29 PM
jmsc30

star bug

Quote:

Originally Posted by allstwessedout

i am on level 495 and my stars are showing negative 524 (-524) I can not move forward in the levels and it just deducts a star when I beat the level. this is very frustrating when I cant continue to play this game. I have contacted the support team, I have uninstalled and reinstalled the game and NO CHANGE. anyone else having this issue. Please help

I have got exactly the same problem, I have contacted the support team twice, received an email stating I would receive a reply within 48 hrs but I've received nothing, I tried uninstalling and reinstalled but the same as you, it's no different, is there anyone who can help with this, thanks
08-20-2019, 05:33 PM
jmsc30

Quote:

Originally Posted by dreadnought

Hi,

Please sent a screenshot that shows the negative star balance to support directly from within your game (Settings > Help and Support). They will help you out with this further.

I have the same problem, I have contacted them twice but they don't bother replying.
08-22-2019, 05:31 PM
punkybol

have the same problem, how do i make screenshot
08-23-2019, 12:10 AM
dreadnought

Quote:

Originally Posted by jmsc30

I have the same problem, I have contacted them twice but they don't bother replying.

Make sure to reply to the automated initial message you get, since if you don't, they'll consider that the suggestions offered already helped. If you reply that you still need help with your issue, someone from the support team will get back to you.

Quote:

Originally Posted by punkybol

have the same problem, how do i make screenshot

That depends on the device you're using. To find out, try googling "device_name + screenshot", and you'll find instructions how to do it for your device.
08-28-2019, 09:52 AM
sab27

meme problème!!! le support ne fait rien juste un message automatique ...
08-30-2019, 11:39 AM
sab27

donc personne pour nous aider... svp help for the bug
08-30-2019, 03:16 PM
BeckChes

Quote:

Originally Posted by dreadnought

Hi,

Please sent a screenshot that shows the negative star balance to support directly from within your game (Settings > Help and Support). They will help you out with this further.

I've contacted them twice, replied to the automated email w/ a screen shot as directed. Still nothing. Any advice?
09-02-2019, 06:54 PM
sab27

je suis désespérée quand je lis tous les post... personne ne donne de solution à nos problèmes, ils nous disent de faire un screen, et de contacter le support mais meme en faisant tout ça , aucune réponse!! et si personne ne parle français sur le forum je ne vois pas ce que j'y fais sérieux, j'arrive à comprendre l'anglais donc faites un effort aussi svp
09-02-2019, 09:05 PM
_DD_

Quote:

Originally Posted by sab27

meme problème!!! le support ne fait rien juste un message automatique ...

alas, we can't tell you anything else, sab, than what dreadnought said above already:

Quote:

Originally Posted by dreadnought

Make sure to reply to the automated initial message you get, since if you don't, they'll consider that the suggestions offered already helped. If you reply that you still need help with your issue, someone from the support team will get back to you.

and no idea where the Playrix Admin for this game is.

============== Google translate:
malheureusement, nous ne pouvons rien vous dire d'autre, sab, que ce que dreadnought a déjà dit plus haut:

Quote:

Assurez-vous de répondre au message initial automatisé que vous recevez, car si vous ne le faites pas, ils considéreront que les suggestions proposées ont déjà aidé. Si vous répondez que vous avez toujours besoin d'aide pour résoudre votre problème, un membre de l'équipe de support vous recontactera.

et aucune idée où se trouve l'administrateur Playrix pour ce jeu.
09-02-2019, 09:10 PM
_DD_

Quote:

Originally Posted by BeckChes

I've contacted them twice, replied to the automated email w/ a screen shot as directed. Still nothing. Any advice?

Just to stay in the same conversation with any "reminder", and from ingame.
You can check whether your conversation with them has an ID (behind an i top right?), and send that number via PM to dreadnought, so they can maybe ask an Admin here to ask their colleagues there about the status.

I wish you good luck -- it seems indeed very quiet here, Playrix-wise.
09-03-2019, 07:10 PM
sab27

bonsoir j'ai eu une réponse du support concernant les bugs , ils ont un problème avec le jeu et Windows, il faut donc patienter avant que tout revienne normal